Refund policy

Returns and Refunds

What can I return?

You may return most new, unopened items sold by Well Made Tools within 30 days of delivery for a full refund. Please include your order number when you send the product back. The buyer will have to pay the return postage.

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return

Does Well Made Tools do replacements?

We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.

How to request a return

Email info@wellmadetools.co.uk with your order ID and the reason for your return. We will confirm the return and provide instructions for sending the item back.

Accepted return reasons

Dead on arrival (product non-functional)
Faulty product (please include details of the fault)
Order error (wrong item or quantity sent)
Received wrong item
Changed your mind (item must be unused and in original packaging)

Cancellations

You may cancel an order before it has been dispatched by emailing info@wellmadetools.co.uk. Once an order has been dispatched, it cannot be cancelled — you will need to arrange a return instead.